Most CapeFear.co merch is printed on demand. That means your item is made after you order it, then shipped by one of our fulfillment partners, including Printful, Printify, their print providers, or a related carrier.
Short version: we do not have a warehouse full of shirts collecting dust. Better for inventory. Slightly worse for instant gratification. Worth the trade.
Where we ship
CapeFear.co is built for a United States audience. We currently focus on shipping within the United States unless checkout shows another option for a specific order.
If international shipping becomes available, the customer is responsible for any customs duties, taxes, import fees, carrier brokerage fees, or local delivery requirements.
Production time
Print-on-demand products usually require production time before they ship.
Production time varies by product, print provider, season, order volume, and supply availability. Most items are produced within a few business days, but delays can happen during holidays, storms, supply shortages, or carrier disruptions.
Production time is separate from shipping time.
Shipping time
Estimated delivery times shown at checkout are estimates, not guarantees. They depend on:
- Product type
- Fulfillment partner
- Print provider location
- Shipping method
- Carrier performance
- Destination address
- Weather and regional disruptions
- Holiday volume
Once an order leaves production, the carrier controls the delivery timeline. We will help where we can, but we cannot make a carrier truck move faster by glaring at tracking pages. We tried. The truck was unmoved.
Split shipments
Items in the same order may ship separately. This can happen when products are made by different print providers, produced in different facilities, or packed separately.
If your order ships in multiple packages, you may receive more than one tracking number.
Tracking
When tracking is available, we will send tracking information to the email or phone number used at checkout.
Tracking may take time to update after a label is created. A label may show as created before the carrier has scanned the package.
Shipping addresses
Please check your shipping address before placing an order.
If an address is wrong, incomplete, undeliverable, or rejected by the carrier, the package may be returned, delayed, lost, donated, or destroyed by the fulfillment provider or carrier. If we can reship the order, additional production or shipping costs may apply.
We are not responsible for orders shipped to an address entered incorrectly at checkout.
Unclaimed or returned packages
Packages may be returned to a fulfillment facility if they are unclaimed, refused, undeliverable, or addressed incorrectly.
If a package is returned, contact us quickly at [email protected]. Depending on the fulfillment partner's rules and the package status, we may be able to arrange reshipment for an additional shipping fee. Some returned print-on-demand items may not be available for reshipment after a limited time.
Lost packages
If tracking stops moving or a package appears lost, contact us at [email protected].
For print-on-demand orders, lost package claims must be reported within 30 days after the estimated delivery date so we can work with the fulfillment partner or carrier.
If a package is confirmed lost in transit, we may send a replacement or issue a refund, depending on the order and fulfillment partner review.
If tracking shows "delivered" but you cannot find the package, check with household members, neighbors, building staff, and the carrier first. Carriers sometimes mark packages delivered before final drop-off. Coastal mystery, but make it logistical.
Damaged shipments
If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery at [email protected]. Include:
- Order number
- A brief description of the issue
- Clear photos of the product and packaging
- Photos showing the defect, damage, or incorrect print
We use that information to request a replacement or refund from our print-on-demand partner.
Shipping delays
We are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, customs, supply shortages, print provider delays, or events outside our control.
If something looks off, contact us. We will check the order and help sort out the next sane step.
Contact
Shipping questions can be sent to:
CapeFear.co
Email: [email protected]