CapeFear.co merch is usually printed on demand. Each item is made after you order it, often through partners like Printful or Printify.
Because products are made for each order, our refund policy is different from a big-box store with a warehouse and a return counter. We keep it fair, clear, and as un-weird as possible.
Quick version
We offer replacements or refunds for:
- Damaged items
- Defective items
- Misprinted items
- Wrong items caused by a production or fulfillment error
- Packages confirmed lost in transit
We do not accept returns, refunds, or exchanges for:
- Wrong size ordered
- Wrong color ordered
- Change of mind
- Buyer's remorse
- Preference issues, such as not liking the fit, cut, or feel after receiving the item
- Incorrect shipping address entered at checkout
- Unclaimed or refused packages
- Orders already in production, unless cancellation is still available in the system
Report window
Contact us within 30 days of delivery for damaged, defective, misprinted, or incorrect items.
For packages that appear lost in transit, contact us within 30 days after the estimated delivery date.
Claims submitted after those windows may not be eligible for a refund or replacement because our fulfillment partners set time limits for print-on-demand claims.
Damaged, defective, misprinted, or wrong item
If your item arrives damaged, defective, misprinted, or not what you ordered because of a production or fulfillment error, contact us at [email protected].
Include:
- Order number
- Email used at checkout
- Description of the issue
- Clear photos of the item
- Photos of the packaging, if the shipment was damaged
- A photo showing all affected items together, if multiple items have the same issue
If the claim is approved, we will offer a replacement, refund, or other reasonable fix. In many cases, no return shipment is needed.
Lost in transit
If tracking indicates a package was lost in transit, contact us at [email protected] within 30 days after the estimated delivery date.
If the carrier or fulfillment partner confirms the package was lost, we may offer a replacement or refund.
If tracking shows delivered, the order is not automatically considered lost. Please check with household members, neighbors, building staff, and the carrier. If the package still cannot be located, contact us and we will review what options are available.
Size, color, and change-of-mind returns
We do not accept returns or exchanges for wrong size, wrong color, or change of mind.
Every print-on-demand item is made for the order and usually cannot be restocked or resold. Please check product descriptions, sizing charts, colors, quantities, and shipping details before checkout.
For apparel, the best move is to grab a shirt you already like, lay it flat, measure it, and compare those numbers to the size chart. Not glamorous. Very effective.
Cancellations
If you need to cancel an order, contact us immediately at [email protected].
We can only cancel an order if it has not entered production or fulfillment. Once an item is in production, we usually cannot cancel, change, or refund it unless there is a covered defect, production error, or shipping issue.
Incorrect address, refused delivery, and unclaimed packages
Customers are responsible for entering a complete and accurate shipping address at checkout.
If a package is returned, delayed, lost, refused, or marked undeliverable because of an incorrect address, failed delivery attempt, refusal, or failure to claim the package, we may not be able to refund the order.
If reshipment is available, the customer may be responsible for additional shipping, production, or handling costs.
Return shipments
Do not send items back without contacting us first.
Many print-on-demand defect claims do not require a physical return. If a return is needed, we will provide instructions. Items sent back without approval may not be eligible for a refund, replacement, or reshipment.
Refund timing
If a refund is approved, it will be issued to the original payment method when possible. Processing time depends on the payment provider and your bank or card issuer.
Shipping charges may not be refundable unless the issue was caused by a covered production, fulfillment, or shipping error.
Directory bookings and third-party purchases
CapeFear.co also links to local businesses, providers, activities, events, and third-party booking pages.
Refunds, cancellations, credits, deposits, weather policies, no-show rules, and booking disputes for third-party providers are handled by that provider, not CapeFear.co. Contact the provider directly for their policy.
Contact
Refund questions can be sent to:
CapeFear.co
Email: [email protected]